Category Archives: Analysis

Social Media in the Pet Industry – Report

Here at Black Dog Studios, we are fortunate enough to have some wonderful clients in the pet industry. After building websites for them, more and more clients were looking to us for the next logical step: marketing plans tailored to drive existing and new customers back to their shiny new sites. Websites are great, but are useless without traffic.

Like many businesses, our savvy clients wanted social media to be an integral part of their marketing plans. In our efforts to provide them with the most comprehensive, effective and current social media strategies, we started doing some research on what was going on in the industry. A LOT of research. We found ourselves poring over thousands of pet industry social media accounts. When all was said and done, we had reviewed the websites, Facebook pages, and Twitter handles of over 1,600 pet industry companies.

What we discovered was surprising. As a member of the industry, we’re sure you’ve seen the staggering statistics that show that the pet industry did over $50 billion in business in 2011. Despite terrible economic times, devoted pet parents ensured that the industry saw steady growth over the past few years. However, many of the companies that are no doubt contributing to those fiscally fantastic numbers, aren’t seeing the same great results in their social media campaigns. What gives?

Don’t get us wrong–there are some pet companies that are knocking it out of the park. A few are even highlighted in the report. We found that the gap between the handful of companies really doing a great job and the rest of the pack was huge. We can’t imagine what the industry profit statistics would look like if pet manufacturers were mastering the art of social media marketing across the board.

Click below to see the report in full!

Social Media in the Pet Industry Report

8 Web Design Lessons We Can Learn From Yoda: Teach Us About the Internet He Can

In honor of Star Wars Day (May 4th, as in May the Fourth Be With You… get it?) we decided to share with you some of Master Yoda’s wisdom with you, and relates to web design it does.

“Much to learn you still have.”

Web Design, just like the internet, is perpetually evolving. You must be willing to both stay on top of and embrace new trends and technology.

“You must unlearn what you have learned.”

Like the last sentiment, you need to bear in mind that things are constantly changing. Just because something was working for your site six months ago, it may not be working for you now. Don’t get stuck in a rut!

“Train yourself to let go of everything you fear to lose.”

Yoda must have had his site crash harder than an X-Wing in a Dagobah swamp. I’m pretty sure he’s talking about backing up your website. Often.

“Always two there are, a master and an apprentice.”

Yoda brings up a good point about master and an apprentice. If your website is important to your company’s marketing efforts, commerce and overall bottom line (which it should be) then it’s important to seek an expert’s wisdom when starting out and maintaining your site.

“Control, control, you must learn control!”

When creating a website for your business, it’s important to make sure that all content (that includes text and images) are absolutely relevant to your business and products. Purple unicorns are beautiful and majestic, but do you sell them? Do you groom them? No. If it’s not relevant to your business, don’t put it on there. No purple unicorns. Control.

“Size matters not, … Look at me. Judge me by size, do you?”

If you could master SEO the way Yoda masters the power of the Force, size wouldn’t matter. However, for Google, it does. The more pages you have on your site, the more “important” you are to search engines. By continuously creating blog posts, you grow the size of your site, thereby upping the chance of improving your search engine rankings.

“When 900 years you reach, look as good, you will not.”

He’s got a point. Not many websites stand the test of time. It’s important to sit down often and reevaluate the content and design of your site.

“Do or do not… there is no try.”

Though we’d hate to disagree with Yoda’s most iconic quote, when it comes to web design there must be a TRY. Split testing, trying new designs and updating regularly until you figure out your website’s sweet spot is absolutely essential.

In need of a website Jedi Master? Be sure to contact Black Dog Studios with any questions!

Image courtesy of Wookiepedia

How to Maximize Your Website ROI

ROI

What is the difference between a successful website and a complete flop? I know it sounds like the start of a joke but it really isn’t funny. The answer is the ROI (Return on Investment).

Topics to be covered today

  1. What is ROI
  2. How is ROI calculated
  3. Optimizing ROI

This is probably one of my favorite topics because this is often times the topic that grabs my client’s attention the most. Goals and audience definition are incredibly important but unless you really get into it, the value isn’t always clear in the beginning. When we talk about ROI and a businesses “bottom line”, people perk up. SO PAY ATTENTION!

ROI is short for Return On Investment and it is a measure of how much return you got back from an initial investment. The higher the ROI the better the campaign.

ROI is calculated as follows:
ROI = (Investment Gain + Investment Cost) / (Investment Cost)

Investment Gain – What you got back from your initial investment
Investment Cost – The initial investment

Example:
If I spent $100 on a banner ad and because of that banner and I make $100 profit – my ROI would be 2.
If, on the other hand, I spent $100 on a banner ad on a different site and made $0 profit – my ROI would be 1.

An ROI of 1 is breakeven. so if ROI > 1, you made money. If ROI < 1, you lost money.

In the online world we will typically see ROI calculations for marketing efforts like:

  • PPC advertising
  • Display advertising
  • Email marketing

But this isn’t all that we can calculate ROI for. ROI can also be calculated on indirect marketing activities such as:

  • Web site maintenance/additions
  • Lead generation
  • SEO efforts (remember with SEO we are improving the site, not paying for traffic)
  • etc.

The big key when optimizing campaigns to maximize ROI is to not make a lot of changes at once. In the online world we can usually see results quickly so make one small change at a time and see how it affects your ROI.

Items that you can modify include, but are not limited to:

  • distribution channels (switch from Bing to Google to Facebook)
  • modify ad headlines
  • increase the number of posts to your blog
  • the time of day your ads are showing up
  • the market you decide to target (re-read yesterday’s email)
  • etc.

The daily take …

  1. ROI is a measure of campaign success
  2. Calculation is a ratio total investment + profit divided by the total investment
  3. ROI > 1 is good, ROI < 1 is bad
  4. When optimizing your ROI, only make small incremental changes and track them (they won’t all be good)

If you have any questions about any of this please feel free to email me or call.

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